Terms and Conditions Atas Casino – Member Rights and Responsibilities

1Interpretation and General Provisions

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise. "Atas Casino", "us" or "Platform" refers to the company that operates the website and online casino services under the atas casino brand. "Member", "you" or "user" refers to any individual who has registered and is using the services provided by atas casino.

"Games" refers to all online casino games including slots, table games, Live Casino, card games, and all other categories available on the atas casino platform. "Funds" refers to real money deposited into a member's account for wagering purposes. "Bonus" refers to free credits, free spins, or any other rewards granted by atas casino to members subject to specific conditions.

The atas casino platform operates under a valid gambling licence and is subject to all applicable regulations and laws in force. All services are provided "as is" and atas casino reserves the right to modify, suspend or terminate any service at any time with reasonable notice.

2Member Eligibility

To register and use atas casino services, you must meet all of the following eligibility criteria without exception:

• Age Limit: You must be at least 18 years of age. Atas Casino enforces a strict anti-underage gambling policy and will terminate any account found to be held by a minor.
• Legal Capacity: You must have full legal capacity to enter into binding agreements and to use online gambling services.
• One Account Only: Each member is permitted to hold only one (1) active account at any one time. Registering multiple accounts is strictly prohibited.
• Accurate Information: All information provided during and after registration must be true, accurate and up to date. False information may result in your account being suspended or terminated.
• Not an Atas Casino Employee: Employees, business partners and immediate family members of atas casino employees are not permitted to register as members for gambling purposes.

3Account Registration and Verification

The account registration process at atas casino is straightforward and can be completed within minutes. However, there are a few important things you should know about this process.

3.1 Registration Process

During registration, you are required to provide complete and accurate personal information including your full name, date of birth, email address, mobile number and full residential address. All this information is required for identity verification and anti-money laundering (AML) compliance purposes.

3.2 Identity Verification (KYC)

Atas Casino reserves the right to request identity verification documents at any time, including during registration or prior to processing a withdrawal. Documents typically required include:

• Malaysian Identity Card (MyKad) or a valid passport
• Proof of address (utility bill or bank statement) dated within the last 3 months
• Bank statement or screenshot of your digital wallet account for payment method verification purposes

The KYC process is typically completed within 24 business hours. atas casino reserves the right to suspend withdrawals until the verification process is fully completed.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account password. Atas Casino will never ask for your password via email, live chat, or any other communication channel. If you suspect your account has been accessed without authorisation, contact our support team immediately.

4Deposit and Withdrawal of Funds

4.1 Deposit Methods

Atas Casino supports a variety of payment methods suited for Malaysian players, including FPX, instant bank transfer, Touch 'n Go eWallet, GrabPay, Boost, MAE, and other approved digital wallet methods. All deposits are processed instantly and the minimum deposit amount is RM20.

4.2 Withdrawal Conditions

Withdrawal of funds from your atas casino account is subject to the following conditions:

• The account must have completed the full KYC verification process before the first withdrawal is permitted.
• The withdrawal method must match the deposit method used. Funds can only be returned to the original payment source.
• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals that have met all requirements are processed in under 3 minutes during normal operating hours.
• Atas Casino reserves the right to request additional documents before approving withdrawals exceeding certain limits.

4.3 Bonus Withdrawal

Bonus funds cannot be withdrawn directly. Bonuses must be played through in accordance with the applicable wagering requirement before any wins derived from that bonus may be withdrawn. The specific wagering requirement for each bonus is stated in the relevant promotional terms.

5Bonus and Promotion Terms

Atas Casino offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to specific terms and conditions stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Wagering Requirements: All bonuses carry wagering requirements that must be met before a withdrawal is permitted. These requirements are typically expressed as a multiple of the bonus amount (e.g. 30x means you must wager 30 times the bonus amount).
• Validity Period: Every bonus has a set validity period. Unused bonuses will automatically expire and be forfeited once the period ends.
• Wagering Limit While Bonus Is Active: When a bonus is active in your account, the maximum wagering limit per spin or per hand for table games is as specified in the relevant bonus terms. Breaching this limit may result in the bonus and any associated wins being forfeited.
• One Bonus at a Time: Generally, only one bonus may be active at any one time unless otherwise stated in the promotional terms.
• Game Contribution: Different games contribute at different rates towards the wagering requirements. Slots typically contribute 100%, while table games and Live Casino may contribute at a lower rate.

6Game Rules

All games available on the atas casino platform comply with industry-standard regulations and are run using a Random Number Generator (RNG) verified by independent international bodies. The outcome of every game is final and cannot be disputed unless a clear technical error has occurred.

6.1 Errors and Technical Malfunctions

In the event of a technical error, server disruption, or software malfunction during gameplay, Atas Casino reserves the right to void the affected bets and return the relevant funds to the member's account. No claims may be made against Atas Casino for wins resulting from an obvious technical error.

6.2 Disputed Outcomes

If you wish to dispute any game outcome, you must submit your complaint to the atas casino customer support team within 72 hours of the incident. Complaints submitted after this period may not be processed. The final decision in all game disputes rests with atas casino and is binding.

7Member Responsibilities and Prohibitions

As a member of atas casino, you agree not to engage in any of the following activities, all of which are strictly prohibited:

• Registering more than one account or using another person's account
• Providing false, misleading or inaccurate information during registration or KYC
• Using automation software, bots, scripts or any unauthorised tools to play
• Colluding with other players to cheat the platform or other members (collusion)
• Using the platform for money laundering or any illegal activity
• Exploiting any bugs, errors or vulnerabilities in the platform software
• Engaging in any form of payment fraud, including unauthorised chargebacks
• Selling, transferring or giving your account to another party

Violation of any of the above prohibitions may result in immediate action including suspension or permanent closure of your account, forfeiture of all fund balances and bonuses, and legal action where applicable.

8Account Suspension and Closure

8.1 Closure by Member

You have the right to close your Atas Casino account at any time by contacting our customer support team. Before closure, ensure all available funds have been withdrawn, as any remaining balance after closure may not be recoverable after a certain period.

8.2 Closure by Atas Casino

Atas Casino reserves the right to suspend or close any member account without prior notice if there is reasonable cause, including but not limited to:

• Confirmation that the member has violated any provision of these Terms and Conditions
• Confirmation that the member is under 18 years of age
• Suspected fraudulent activity or money laundering
• Instructions from competent regulatory authorities
• Member has registered for a self-exclusion programme

9Liability Limit

To the extent permitted by applicable law, atas casino shall not be liable for any indirect, consequential, special or punitive loss or damage arising from the use of or inability to use our platform, including but not limited to financial losses resulting from gambling activity.

Atas Casino makes no guarantee that the platform will operate without interruption, be error-free, or be fully secure at all times. We will make every effort to ensure continuous platform availability, but occasional technical disruptions are beyond our control.

10Responsible Gaming

Atas Casino is fully committed to responsible gaming practices. We provide a range of tools to help members better manage their gambling activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for your chosen period.
• Play Time Limit: Limit the amount of time you can spend on the platform each day.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Enrol in a long-term self-exclusion programme (6 months to 5 years) if you feel gambling is beginning to affect your life.

For more information on responsible gaming and available support resources, please visit our Responsible Gaming .

11Amendments to Terms and Conditions

Atas Casino reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website.

We will endeavour to notify members of significant changes via in-platform notifications or email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest applicable terms. Continued use of the atas casino platform after any amendment is published constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, confusion or concerns regarding these Terms and Conditions, the atas casino customer support team is available to assist you at any time:

• Live Chat: Available 24/7 directly on the platform – the fastest way to get immediate assistance.
• Email: [email protected] – response within 24 business hours.
• FAQ: Visit page FAQ for answers to frequently asked questions.

Atas Casino is committed to providing prompt, accurate, and helpful responses to all enquiries regarding our platform's terms and conditions.